Grievance Mechanism

Shire Oak International is committed to providing industry-leading levels of support to our customers, clients and suppliers. Consistent with this principle, we welcome constructive feedback from you. If you would like to provide feedback to us on any matter, you can do so by calling the following telephone number +84 28 36201286 – Ext: 103 (hours of operation 9.00 am to 6.00 pm Indochina time).

Send an email to the following email address

Environmental Safeguards

We at Shire Oak International are acutely aware of the fact that large-scale infrastructure projects can impact on communities and the environment. Our commitment is to ‘do no harm’. In this regard, the company has incorporated environmental and social safeguards into our project design and implementation that are in-line with the highest international standards.

Community Support

For every project, community members will be at the core of our delivery model and will be empowered to identify the improvements they need in their areas. We will allocate money to these funds every year that we are operating a lease contract in a community, corresponding to our installed capacity. Each fund will be managed by local and community representatives and organisations.